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 Ikeja Electric suspends disconnection for non-paying customers during lockdown

Ikeja Electric suspends disconnection for non-paying customers during lockdown


One of Nigeria’s electricity distribution company, Ikeja Electric Plc, has announced that non-paying customers within its franchise network will not be disconnected during the two-week stay-at-home period enforced by the Federal government to curb the spread of coronavirus pandemic.

“This is to ensure that customers who cannot afford to pay their March bills due to the closure continue to enjoy supply until the stay at home order is lifted,” Folake Soetan, Acting CEO of the company said in a statement seen by BusinessDay.

According to Ikeja Disco, the decision to suspend all disconnection activities was taken to allow all its customers enjoy electricity supply during the lockdown period, while giving consideration to those who cannot afford to pay their March 2020 bills due to the closure.

“At Ikeja Electric, we are committed to ensuring that our customers enjoy steady and quality supply throughout this difficult period and beyond. We recognize the fact that electricity supply is critical to our ability to stay safe, clean and indoors,” Soetan said.

Soetan noted that Customers who also wish to pay their bills can also do so using any of our designated online payment platforms. “Our prepaid customers can buy energy online using any of your preferred online banking or merchant platforms. You can also visit our website to purchase vending units.”

“Ikeja Electric as one of the companies designated as essential services have put measures in place to ensure that engineers and technicians are available to clear all forced and unforced outages, while also continuing with the preventive maintenance programmes,” Soetan said.

She noted that all employees on essential services throughout this lockdown period are committed to ensuring that customers get the best service in line with our processes and best practices. She urged customers to avoid giving any monetary inducement to any employees as they carry out the job of serving customers better.

“We, therefore, solicit the support of customers to cooperate with our staff as they carry out their duties while we restate our commitment to deliver steady electricity supply in line with our allocation,” the Disco added.

Ikeja Electric said the management and staff are keenly following developments across the country as well as advice of government and health institutions as part of concerted efforts to safeguard everyone and to make sure the workplaces remain safe.

It further urged customers to also observe precautionary measures and other safety protocols stipulated by government agencies and health organizations in order to protect themselves and their loved ones from the virus.

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